top of page

Frequently Asked Questions

It looks like you need help if you ended on this page and we will do our best to help you.

Check below common or frequent questions we are getting from our customers and of course our answers.

If you do not find what you are looking for, you can still call us or send us an email.

We are convinced that you will understand, that we have some limitations with our support center:

 - Phone support only during weekdays (Monday to Friday) from 9:00 till 17:00 hours CET,

- If we are not answering, most probably we are busy helping some other customer and we will not call back,

- At the moment we can assist you in Italian, English, Slovenian and Croatian languages only,

- We will answer your emails as soonest.

Please note that we are doing our best to ensure you best possible quality of our support service. 

To which countries does your company ship the goods?

Currently we deliver to EU member states: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden, with some territorial exceptions. You will be notified if such exception occurs.

If we may invite you to subscribe to our newsletter, so you will be informed as soon as we will deliver outside EU as well and take the advantage of our incredible assortment.

Which providers and services do you use?

We've carefully chosen our partners to share same environmental values and commitments as we do.

Delivery is done by national postal service (Pošta Slovenije),  GLS, DPD and others.

Can I order express delivery for my order?

No, at the moment you cannot.

We are working on the case already and if you are subscribed to our newsletters, you will know as soon as it will be available.

To our knowledge standard delivery time within EU on economy service is 3 - 6 days and in some cases express service would take the same time to reach destination.

Can I see your shipping rates?

Shipping rates are shown on check out and are subject to destination and order value.

bottom of page